All Collections
My tracking link isn’t working.
My tracking link isn’t working.

Get help from our customer success team and delivery partners when your tracking link returns an error.

Rae avatar
Written by Rae
Updated over a week ago

In some cases, it takes our delivery partners 1-2 business days to register your shipment on their platform and get your tracking link up and running. If the tracking link isn’t functional after 2 business days from when you received your shipping confirmation email, drop us a note at and our customer support team will do their best to assist you.

You can find the tracking link for your order on this link:

Did this answer your question?