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What do I do if the products don’t suit me?
What do I do if the products don’t suit me?

Find out about our complimentary reformulation policy.

Rae avatar
Written by Rae
Updated over a week ago

As our skincare regimens are made with 100% clean ingredients and are designed for you, we're confident the products will work for you. However, we are happy to provide you with a complimentary reformulation* if you are not completely satisfied with your products. Please reach out to us at with your order details within 14 days of receiving your order. Do include before and after photos of your skin, highlighting any skin troubles, so that we can understand how to serve you better.

*Limited to 1 reformulation for each full set order. Please note that we will not be able to provide a reformulation if your skin assessment was not accurately filled in, as we use your responses to personalise your skincare regimen.

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